Cancellation Policy
We are a small independent business and we have mostly long term regular clients.
to avoid disappointment, therefore we have an online booking system to take client card details with 24 hours Notice of Changes or Cancellation.
If you are running late you may have your treatment time shortened or rearranged to avoid inconvenience caused to other clients on our schedule. If you are more than 15 mins late we may not be able to carry out your service and full cost will be charged.
The Following Terms Apply To All Appointments Made
All treatments/bookings require 50% Deposit or Pay Full Amount at time of booking. This is to secure my undivided attention to you during your appointment which will not be confirmed until booking fee or card details has been received.
24 hours notice is required if you need to cancel or change your appointment, otherwise the late cancellation costs as laid out below will be charged.
If we receive less than 24 hours notice, we will endeavor to fill your appointment with another client and if we are successful your booking fee will be refunded or used to secure your next appointment .
If we receive less than 24 hours notice and we are not able to fill the slot, then you will incur a charge of 100% of the full treatment value.
If you fail to show for the appointment, your treatment(s) will be charged at full cost.
If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.
For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.
How To Cancel Or Change Your Appointment
Cancellations should be made either by text/WhatsApp 07809 903932 or by email: emily.okidoki.london@gmail.com
We do call/text and/or email to confirm the date and time at least 24 hours prior to your appointment.
If we are unable to reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.
Your Client Record Form
You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.
Payments
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.
You confirm that the credit or debit card that is being used is yours.
Our system captures client’s card details via Stripe to secure your nails appointment.
On the day of your appointment your simply decide how you prefer to pay the rest of service.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
We have a strict 24h cancellation policy. If you fail to cancel within 24h or if you fail to arrive by your agreed appointment time, you authorise Oki-Doki London not to refund the deposit or advance payment. Appointments not attended or cancelled/rescheduled with less notice are considered “missed.